December 7th, 2016 | Software
As we know, IBM Lotus Notes is the most popular email client, which provide services like e-mailing, scheduling, and calendaring. It also provide facility to store contacts in address book, messages in database, access to the web server, do programming etc. Other than the services and facilities, it also provide various features that support integrated messaging, business applications and social collaboration. It generates the files in its native file format i.e., NSF files that stores the user mailbox data. The NSF files contain all the Notes mailboxes data items like emails, contacts, calendar entries, notes, journals, etc. Sometimes, when users attempt to access the data, it generates an error with message indicating that the “entry not found in index”. This hampers the user’s task of retrieving important data. In the following sections, we will discuss Lotus Notes error message: ‘entry not found in index’ and the resolution to this issue.
A major issue has been reported, which states that when users try to open any document in Lotus Notes application, then an error message “Entry not found in index″ is generated.
While working with Lotus Notes documents, design, mails or views, the error can also be displayed in several other ways such as:
The commonly faced Lotus Notes index missing error can arise due to several issues, which may be related to the internal configuration files or general file. Some of the major issues include:
It may be possible that the entered lookup formula is incorrect or inappropriate. In such cases, Lotus Notes becomes unable to look for the required document and generates an error. Moreover, it may also take place due to blank or null key value.
Steps to Resolve Lookup Issue
Another reason might be that the NSF file contains corrupted data. This file is located in the Notes\Data directory, which includes your contacts, connections, locations, and Personal Address Book information. The user can ask from administrator to recover and create new data from the corrupted file.
If the database is corrupted or can get corrupted, user can prevent their database from corruption using manual way to repair NSF files. IBM offers Fixup tool that can resolve the issue of corruption from NSF files.
Steps to repair corrupted files
The files can be repaired and recovered by compressing the database in the following manner:
In this post, we have covered Lotus Notes error message 'entry not found in index'. The possible causes and the relevant solutions to overcome such errors have been also discussed. However, the users can also choose to migrate into MBOX format for better experience of multiple email clients. An automated tool, Lotus Notes to Opera Mail Converter could be used for easy migration of data from NSF file to Opera Mail.